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  • Schedule, assign, and track progress of proactive and reactive maintenance work.

  • Evaluate trends and identify opportunities for efficiencies.

  • Collaborate cross-departmentally to schedule Preventative Maintenance.

Recommended Articles

The following links detail common tasks performed by a Director of Engineering in ALICE:




Suggested User Permissions

User Type: Employee

Roles Settings

Access to the “Ticket List”, “Logbooks”, “Guests”, and “Reports” tabs


Access to Tickets

  • “Add” in Housekeeping Facility.

  • “Add”, “View”, “Edit”, “Close”, and “Assign” in Maintenance Facility.

  • “Add”, “View”, “Edit”, “Close”, and “Assign” in Preventative Maintenance Facility.


Access to “View” and “Contact Info” in Guest Information


Access to “View” Reports