Versions Compared


  • This line was added.
  • This line was removed.
  • Formatting was changed.

To prioritize a room when a guest is waiting for service, a room can be rushed manually on ALICE Desktop Staff App(webmobile). The room may also be rushed via the PMS integration and the change will be reflected as a room rush in ALICE. To rush a room via ALICE Desktop (web), review Rush a Room- Web.


  1. Select the Room tab on ALICE Staff App (mobile).

  2. Tap a room to access room details.

  3. Tap the Rush icon.

    Image RemovedImage Added
  4. A confirmation message will appear. Select “Rush” to continue. Select cancel to go back to room details.

    Image RemovedImage Added
  5. The Rush icon will be highlighted when the room has been rushed successfully.

    Image RemovedImage Added


To cancel a rush on a room, tap the Rush icon, then tap “Cancel Rush” on the confirmation message to continue.

The Rush icon will be greyed out and the room rush will be removed.