To prioritize a room when a guest is waiting for service, a room can be rushed manually on ALICE Desktop Staff App(webmobile). The room may also be rushed via the PMS integration and the change will be reflected as a room rush in ALICE. To rush a room via ALICE Desktop (web), review Rush a Room- Web.
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Select the Room tab on ALICE Staff App (mobile).
Tap a room to access room details.
Tap the Rush icon.
A confirmation message will appear. Select “Rush” to continue. Select cancel to go back to room details.
The Rush icon will be highlighted when the room has been rushed successfully.
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To cancel a rush on a room, tap the Rush icon, then tap “Cancel Rush” on the confirmation message to continue. The Rush icon will be greyed out and the room rush will be removed. |
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