The Director of Operations oversees the success and opportunities of the hotel. Look at reports daily to figure out ways to make the hotel more efficient and financially viable across all departments of the hotel. Support for all hotel roles. Solves escalated customer issues.

The Director of Operations uses ALICE to perform the following key tasks:

• Ensure that the ALICE account is optimized for staff use.

• ALICE User Management

• Evaluate operational trends

• Review escalated issues

Recommended Articles

The following links detail common tasks performed by the Director of Operations in ALICE:

Overview

• ALICE Admin

• User Management

• Reports

Common Tasks

• Add or Edit Services

• Add or Edit Service Options

• Add Default Alerts

• Add, Edit, or Manage Users

• Add, Edit, Copy, or Delete Roles

• Add Escalations