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To access inventory item details on mobile, the inventory item must be linked to the ticket via a field where datatype=InventoryItem. To learn Learn more about configuring ticket fields , review “Create and in Add or Edit Service Options” Options.
⚙ Steps
From the Ticket List, tap on a ticket to open it.
Tap the Inventory Item field to access additional details.
View the ticket history and associated tickets as well as details like Inventory Type, Location, and more from this screen.To return back to the ticket, tap on the back arrow.
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