ALICE allows you to set tickets to repeat based on a variety of schedule criteria, much like a recurring event in your calendar.
🔐 User Type & Roles
To perform this action in ALICE, the user must have at least Employee User Type access.
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Access to “Ticket List” tab.
Ability to “Add” Tickets
Things to Consider
Once saved, the repeating ticket cadence cannot be edited, the repetition must be cancelled/deleted via the Repeating Ticket Manager. Learn more here: Edit or Delete Repeating Tickets.
⚙ Steps
After filling in all of the details for the ticket, click on the “Repeat” checkbox next to the Date & Time field.
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If you made a mistake before saving the ticket, click ”Edit”. If you realized you need to make a change after saving the ticket, use the Repeating Tickets Manager to Edit or Delete Repeating Tickets.
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