ALICE allows you to set tickets to repeat based on a variety of schedule criteria, much like a recurring event in your calendar.
đ User Type & Roles
To perform this action in ALICE, the user must have at least Employee User Type access.
The user must also have the following settings within âRolesâ enabledâ
Access to âTicket Listâ tab.
Ability to âAddâ Tickets
Things to Consider
Once saved, the repeating ticket cadence cannot be edited, the repetition must be cancelled/deleted via the Repeating Ticket Manager. Learn more here: Edit or Delete Repeating Tickets.
â Steps
After filling in all of the details for the ticket, click on the âRepeatâ checkbox next to the Date & Time field.
In the new window that appears, select how often the ticket should repeat. Review the list of options below to find the repeating cadence that works best.
After completion: The next ticket is created once the current ticket is closed out. The due date will be set according to âdays after completionâ. For example, a ticket is closed today and the ticket is set to repeat 30 days after completion. The new ticketâs due date will be 30 days from todayâs date.
Daily: Set the ticket to repeat every day, or adjust the number field to repeat every 1-30 days.
Every Weekday: Set tickets to repeat on weekdays only, skipping Saturdays and Sundays. There is no way to adjust the workweek at this time.
Weekly: Set the ticket to repeat every week, or adjust the number field to repeat every 1-30 weeks. Additionally, specify which day(s) of the week the ticket should repeat.
Monthly: Set the ticket to repeat every month, or adjust the number field to repeat every 1-30 months. Additionally, specify if the ticket repeats on the same calendar date or day of the week as the initial ticket.
Yearly: Set the ticket to repeat every year, or adjust the number field to repeat every 1-30 years. Additionally, specify which month(s) of the year the ticket should repeat.
Starts On: Select the start date for tickets in the repeating series.
Ends: Select âNeverâ, âAfter x occurrencesâ, or âAt (date)â date).
Creates only 1 ticket in advance: Without this checkbox enabled, ALICE will create the next 14 tickets in the repetition. When using ALICE Staff app (mobile), leave this checkbox enabled for the best user experience.
Select âSaveâ to start generating repeating tickets.Â
If you made a mistake before saving the ticket, click âEditâ. If you realized you need to make a change after saving the ticket, use the Repeating Tickets Manager to Edit or Delete Repeating Tickets.