The ALICE product team is committed to continuous improvement. Check out these recent releases to make sure you’re getting the most out of your ALICE account!
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September 2022
Front of House
Hyperlinks - New functionality allows for links (URLs) to be added as hyperlinks into the following spaces:
Pinned Notes
Internal Notes in Tickets
Checklist Items
Housekeeping
Room Boards (Web) - Added a column for the status “Skip” so that housekeeping coordinators and managers have visibility into the number of rooms assigned a workflow state that is a “Skip” state.
August 2022
No major releases to user experience.
July 2022
Security & Data Privacy
Forgot Password Link on Mobile - Alice Staff App users are now able to access a “Forgot Password” link to from the login page of the app to reset their password. Users must have an email saved in their user profile within ALICE to reset their password. The user will select “Forgot Password” then enter the email when prompted. If the email matches the record in ALICE, a link to reset the password will be sent to that email address.
Front of House
Disable the “Other” Service Option - This setting will remove the default option for “Other” to be selected as the Service for any ticket during ticket creation. Any Hotel Admin user may contact support at support@aliceplatform.com to enable this setting.
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June 2022
No major releases to user experience.
May 2022
Security & Data Privacy
Data Retention Policy - A confirmation email can now be auto-sent from ALICE when the data anonymization job has been completed. Hotel Admins can add additional emails to receive a confirmation of data anonymization. (Hotel Admin Users will automatically receive this email and do not need to be manually added to the list.)
Anonymize Individual Guest Reservation Information - ALICE’s data anonymization tool allows Hotel Admin users to remove the reservation information for individual reservations via the Guest Tab.
April 2022
Security & Data Privacy
Guest Tab/Data Retention Policy - An indicator was added to the Guest Tab so that any user with access to the guest tab is aware when the Data Retention Policy is enabled and active and has visibility into what the retention time period is. Learn more about the Data Retention Period.
Housekeeping
Mobile Improvements - Mobile Rooms will populate a message of “No Rooms Yet” to make it clear when a blank screen is intended.
Mobile Improvements - The reorder option will no longer be available for Room Attendants with no rooms assigned. The reorder option will be greyed out and cannot be selected.
March 2022
Security & Data Privacy
Data Retention Periods - ALICE provides the flexibility to adjust the Data Retention Period to adhere to your local government regulations and have greater control over guests’ PII (Personal Identifiable Information). Hotel Admins can visit Security & Data Privacy in ALICE Admin and set the retention period to a minimum of 1 day or a maximum of 5 years.
Front of House
Improved Mobile Ticket Performance - Improved the visibility of the “Internal” or “Guest ” status of a request/ticket. The text is now bold and the guest name associated with the reservation is highlighted in blue.
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Housekeeping
Internal Notes - Internal Notes allows teams to communicate important, real-time information about rooms being serviced by Housekeeping teams, from within ALICE.
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Photos Improvement - Photos on ALICE Staff App can be enlarged by using the pinch-out gesture (to zoom in) and pinch-in gesture (to zoom out).
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Housekeeping
Turndown - Turndown is now available to ALICE Housekeeping customers. With Turndown, Managers/Coordinators will be able to toggle the Housekeeping Rooms Tab from AM to PM where they can assign and manage evening staff boards.
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