The ALICE product team is committed to continuous improvement. Check out these recent releases to make sure you’re getting the most out of your ALICE account!
Hyperlinks - New functionality allows for links (URLs) to be added as hyperlinks into the following spaces:
Pinned Notes
Internal Notes in Tickets
Checklist Items
Room Boards (Web) - Added a column for the status “Skip” so that housekeeping coordinators and managers have visibility into the number of rooms assigned a workflow state that is a “Skip” state.
No major releases to user experience.
Forgot Password Link on Mobile - Alice Staff App users are now able to access a “Forgot Password” link to from the login page of the app to reset their password. Users must have an email saved in their user profile within ALICE to reset their password. The user will select “Forgot Password” then enter the email when prompted. If the email matches the record in ALICE, a link to reset the password will be sent to that email address.
Disable the “Other” Service Option - This setting will remove the default option for “Other” to be selected as the Service for any ticket during ticket creation. Any Hotel Admin user may contact support at support@aliceplatform.com to enable this setting.
No major releases to user experience.
Data Retention Policy - A confirmation email can now be auto-sent from ALICE when the data anonymization job has been completed. Hotel Admins can add additional emails to receive a confirmation of data anonymization. (Hotel Admin Users will automatically receive this email and do not need to be manually added to the list.)
Anonymize Individual Guest Reservation Information - ALICE’s data anonymization tool allows Hotel Admin users to remove the reservation information for individual reservations via the Guest Tab.
Guest Tab/Data Retention Policy - An indicator was added to the Guest Tab so that any user with access to the guest tab is aware when the Data Retention Policy is enabled and active and has visibility into what the retention time period is. Learn more about the Data Retention Period.
Mobile Improvements - Mobile Rooms will populate a message of “No Rooms Yet” to make it clear when a blank screen is intended.
Mobile Improvements - The reorder option will no longer be available for Room Attendants with no rooms assigned. The reorder option will be greyed out and cannot be selected.
Data Retention Periods - ALICE provides the flexibility to adjust the Data Retention Period to adhere to your local government regulations and have greater control over guests’ PII (Personal Identifiable Information). Hotel Admins can visit Security & Data Privacy in ALICE Admin and set the retention period to a minimum of 1 day or a maximum of 5 years.
Improved Mobile Ticket Performance - Improved the visibility of the “Internal” or “Guest ” status of a request/ticket. The text is now bold and the guest name associated with the reservation is highlighted in blue.
Guests Room Tracker - Guest Room Tracker is now available to Preventative Maintenance customers. Once the Guest Room Tracker Logbook has been enabled, engineering teams can initiate tickets from the logbook to manage their Guest Room Preventative Maintenance.
Please contact support@aliceplatform.com to have Guest Room Tracker enabled in your ALICE account.
Internal Notes - Internal Notes allows teams to communicate important, real-time information about rooms being serviced by Housekeeping teams, from within ALICE.
Mobile Room Rush - To prioritize a room when a guest is waiting for service, a room can be rushed manually on ALICE Staff App (mobile).
Restricted Room Attendant Boards - Restricted Room Attendant (RA) Boards give Housekeeping leadership more control over the order of room cleaning by displaying only the highest priority dirty room to Room Attendants on the ALICE Staff App (mobile) Rooms Tab.
Return Later - Manage the timing for rooms that will need to be returned to at a later time due to any type of room skip from the room boards.
Photos Improvement - Photos on ALICE Staff App can be enlarged by using the pinch-out gesture (to zoom in) and pinch-in gesture (to zoom out).
Turndown - Turndown is now available to ALICE Housekeeping customers. With Turndown, Managers/Coordinators will be able to toggle the Housekeeping Rooms Tab from AM to PM where they can assign and manage evening staff boards.