General
User Administration Guide
ALICE Desktop (web) Overview
ALICE Staff App (mobile) Overview
ALICE Admin
ALICE Admin - Add or Edit Services and Service Options - June 2021 (~7 min)
ALICE Admin - Dropdown Service Options - June 2021 ( ~6 min)
ALICE Admin - Quick Links - April 2020 (~4 min)
ALICE Admin - Configure Logbooks - Jan 2023
ALICE Admin - Roles and Permissions - June 2020 (~14 min)
Tickets
Ticket Dashboard - Customize Dashboard - March 2020 (~2 min)
Ticket Dashboard - Copy a Ticket - February 2020 (~2 min)
Ticket Dashboard - Create Internal Request - July 2021 (~7 min)
Ticket Dashboard - Create Guest Request - April 2021 (~7 min)
Ticket Dashboard - Create a Repeating Ticket - March 2020 (~3 min)
Ticket Dashboard - Pinned Notes - April 2020 (~2 min)
Ticket Dashboard - Reminder - April 2020 (~2 min)
Ticket Dashboard - Repeating Tickets Manager - June 2021 (~3 min)
Ticket Dashboard - Search & Filters - March 2020 (~4 min)
Service Delivery Videos
Add Vendor to Local Tab - June 2021 (~2 min)
Edit Vendor in Local Tab - June 2021 (~1 min)
Service Delivery Overview - May 2020 (~15 min)
Guest Messaging Videos
SMS Messaging Overview - May 2020 (~3 min)
Close a Conversation - March 2020 (~2 min)
Housekeeping Videos
Housekeeping Desktop Training - October 2021 (45 25 min)
Housekeeping Desktop Basics - October 2021 (~4 min)
Housekeeping Desktop - Building Room Boards - October 2021 (~8 min)
Guest Services Videos
Guest Services Overview - April 2021 (~29 min)
Broadcast Email to Guests - March 2020 (~3 min)
Broadcast Message to Guests - March 2020 (~2 min)
Create and Send Itinerary - April 2021 (~3 min)
Create Confirmation Letter - April 2021 (~1 min)
Guest Tab Overview - July 2021(~2 min)
Logbook Tab Overview - April 2021 (~3 min)
Local Tab Overview - April 2021 (~5 min)
ALICE Staff App (Mobile)
ALICE Staff App (Mobile)- 2020 (~7 min)
ALICE Staff App (Mobile) - Create a Guest Request - April 2020 (~3 min)
ALICE Staff App (Mobile) Notifications - March 2020 (~1min)
ALICE Staff App (Mobile) Reassigning a Ticket - 2020 (~1 min)
ALICE Staff App (Mobile) Saved Filters - (~2 min)
Preventative Maintenance Videos
Preventative Maintenance Video Library - Password: alice-pm
Videos in Spanish
ALICE Desktop - February 2023 (~1.5 hr)
ALICE Mobile - February 2023 (~23 min)