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This report analyses trends for tickets associated with the Concierge Facility.

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🔐User Type & Roles

To perform this action in ALICE, the user must have at least Employee User Type access.

The user must also have the following settings within “Roles” enabled”

  • Access to “Reports” tab.

  • Access to “View” Reports.

(lightbulb)Things to Consider

  • Time filter defaults to “Last 30 Days”. Change the timeframe using the dropdown.

  • This report is available to customers who have purchased Guest Services only.

  • All pie and bar charts are available in a table format as well. Click the table icon in the corner of each panel to change view settings. 

📑Terms & Definitions

Daily Ticket Count by User

Number of Concierge Facility tickets created by each user each day.

Popular Request Types

Total number of Concierge Facility tickets per Service.

Daily Ticket Count

Total number of Concierge Facility tickets created each day.

Top 10 Restaurants

Top 10 most common restaurant vendors added to tickets.

Top 10 Activity Vendors

Top 10 most common activity vendors added to tickets.

Tickets per Vendor

Percent of total Concierge Facility tickets per vendor.

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