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📑Terms & Definitions
Top 15 Tickets Created | Sum of the credits assigned per room attendantLists the 15 most commonly created tickets for the timeframe presented. |
Total Time to Accept Tickets | Measures response time - time it takes for a user to accept a ticket once it is created. |
Total Labor Time | Measures the time the ticket has been in progress. |
Total Time to Complete Tickets | Measures the time between a ticket being accepted and closed. |
All Tickets Created by Weekday | Number of tickets created each day of the week. |
All Tickets Created by Hour | Number of tickets created each hour of the day. |
All Tickets Created by Department | Number of tickets grouped by Facility |
Guest Service Delivery Snapshot | Record of ticket details Ticket ID: This is an identification number that enables a user to find the ticket in the ALICE search box in the main ticket screen. Ticket Created Date: the date the ticket was created Guest Name: The guest’s full name Facility Name: The department name Service Name: The name of the ticket Request Details: The details filled out in the ticket fields Location Special Info (if applicable) |
Maintenance Location Trends | Location and details of engineering tickets. |
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