...
| Anchor | ||||
|---|---|---|---|---|
|
...
⚙ Steps
Select “Message Automation” from the ALICE Admin menu.
Select “Add”.
Enter the Message Automation details.
Automation Name: Input the name of the automation rule here.
Suggested naming convention: {Hotel Name} - {Message Template Name} - SMS
Send When: Select whether the message will trigger by date (based on the reservation start or end date) or Reservation - PMS status (To use PMS status, this field must what is received from the PMS exactly. To preview the Reservation PMS Statuses used in your account, view the PMS Status column in the Guests tab.)
Message Template: Select the appropriate message template to send. Learn more about how to Add or Edit Message Templates.
Include International phone numbers: A phone number is considered international if outside the hotel country. Enabling this setting allows you to text international (when supported by the number assigned to your property). However, it will incur extra charges for the guest receiving the message.
Include guests with existing conversations: Enable - Engages guests with active conversations.
Do not send messages in the x days following the last automated message: Enable, then set a limit of automated messages to avoid spamming guests.Select “Save” to add the automation rule.
| Anchor | ||||
|---|---|---|---|---|
|
⚙Steps
Select Message Automation from the ALICE Admin menu.
Select a Message Automation to highlight.
Select “Edit”.
Update the Message Automation details as needed.
Select “Save” to update the Automation rule.
To automate based on both PMS Status and date, please see this Broadcast Automation guide.
\uD83D\uDCCB Related articles
...
| Filter by label (Content by label) | |||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|