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Post Launch

Your ALICE All-Stars

Your ALICE All-Stars are around to be your guides toward appropriate resources as needed.

Property Champions

Your internal Property Champions will be your first line of defense when staff requests and questions come up. Property Champions are the on-site ALICE experts with specific knowledge about how ALICE is being used across departments. These champions can also handle most ALICE Admin content changes.

ALICE Help Site

Browse the support site to learn more about how you and your teams can self-manage your ALICE account. The following arejust a sample of examples of tasks that users are able to self manage:

  • User Management (Permission/Password Updates)

  • Update SMS templates

  • Update or Add Services and Service Options

  • Update or Add Checklists and Logbooks

ALICE Support Team

Who do you go to when your Property Champions don’t have an answer to your burning questions?

Support, of course! These experts are the best resource for “how-to” questions or when things are not working as expected.

Email to initiate any of the following support requests:

  • Report Parsing Setup

  • Confirmation Letter Creation and Editing

  • Itinerary Creation and Editing

  • Integration Troubleshooting

  • Report a Bug

  • Workflows

  • Corporate User Creation


Please keep these Customer Support Best Practices in mind:

  • Include property information for all requests and applicable properties for multiple property work requests

  • Open a new ticket per issue - do not reply to closed ticket emails

  • Include relevant screenshots and all pertinent details to help expedite investigation

Customer Success Team

We’ll partner with you post-launch to consult on best practices and keep Property Champions up to date with the latest and greatest ALICE releases.

Please keep our Customer Success Team apprised of any changes to on-site Property Champions.

Business Reviews are available upon request.

Reach out to to contact our Customer Success team for strategic support including:

  • Product Functionality/Feature Requests

  • Business Review Requests 

  • Release Information/New Feature Activation

  • Customer Support Escalation Requests

  • Reporting Questions/Requests

  • Product Training Requests

  • New or Departing Property Champion Notification

Renewals Questions

Have questions about your upcoming renewal or ongoing subscription to ALICE?


Payment portal is available to make one-time, or to set-up recurring CC or ACH payments. Reach out to our accounting team for initial access.

Ongoing Learning Opportunities

Customer Success Webinars

Join our ALICE Customer Success experts each month for ongoing learning opportunities to upskill property staff.

Review ALICE Basics in our new ALICE Academy Series!

Join customer success experts for point-and-click training of ALICE Suite Products. Submit your questions ahead of time to ensure they are prioritized in the webinar!

Review our most recently held sessions from June 2022!

ALICE Guest Messaging and ALICE Guest Services

Watch the Recording

ALICE Service Delivery and ALICE Preventative Maintenance

Watch the Recording

ALICE Housekeeping Desktop and ALICE Housekeeping Mobile

Watch the Recording

Additional Resources

ALICE Quickstart Guides

New to ALICE? Check out these quickstart guides which outline common actions and permissions in ALICE per role.

ALICE Help Site

Review our library of support articles that will walk you step-by-step through actions performed throughout the ALICE platform.