Turndown with ALICE gives properties the ability to quickly generate turndown tasks and create an evening shift board to assign work to Room Attendants and track their progress throughout the night. Once Turndown is enabled in an account, a Hotel Admin must add the Turndown Housekeeping Task to ALICE Admin and configure the generation of Turndown tasks.
đ User Type & Roles
To perform this action in ALICE, the user must have at least Hotel Admin User Type access.
Things to Consider
Turndown must be enabled in the account prior to configuration. Contact your Customer Success Manager or support@aliceplatform.com to have this setting enabled.
â Steps
Before proceeding, Turndown must be enabled in the account. Only a Hotel Admin is able to request that this feature is enabled in the account.
Navigate to ALICE Admin and select the âRoom Assignmentâ menu option.
Note: There will be 2 options for âRoom Assignmentâ. One is a FACILITY on is a MENU OPTION that expands to show additional settings. Select the MENU OPTION as shown below.
Select Housekeeping Tasks.
Use the dropdown to select âRoom Assignmentâ. Once selected, a list of existing Housekeeping tasks will populate in the table below.
Select âAddâ to add the Turndown task to the list.
Add âTurndownâ as a Housekeeping Task.
Name: Turndown
Abbreviation: TD
ALICE Task Type: Select Turndown from the dropdonw
Icon: Bed Icon will autopopulate
Select Save to save the Turndown Task.
Scroll down to âTurndown Generationâ
Select âAdd Ruleâ
Select the Turndown task created above from the âTurndown Taskâ dropdown.
Use the dropdown to select the Reservation Statuses that should receive Turndown service.
For example: Stayover, Due In, Checked InUse the dropdown to select the Workflow Statuses that should receive Turndown service.
For example: Inspected, Occupied CleanSelect Save.
If there are multiple Turndown tasks performed by your housekeeping staff, repeat the steps to add additional Housekeeping Tasks & Turndown Generation Rules.