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Increase the visibility for message and escalation notifications in ALICE by displaying push notifications through the Google Chrome browser. The browser tab will also update in real-time to reflect the number of unread messages or escalations.

Things to Consider

• This is a setting that allows pop-ups by enabling notification browser settings. This is a function of Google Chrome and not ALICE.

⚙ Steps

For Messaging Pop-ups:

1. Sign into then, locate the URL bar at the top of your web browser.

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2. Select the lock icon. For PC windows it might be located on the right side of the URL bar.

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3. From the dropdown, select “Allow” for both “Notifications”and“Pop-upsand Redirects”.

⚙ Steps

For Escalation Pop-ups:

1. Please email a support request to support@actabl.com to ask the Support Team to assist with the escalation pop-ups setup.

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