Increase the visibility for message and escalation notifications in ALICE by displaying push notifications through the Google Chrome browser. The browser tab will also update in real-time to reflect the number of unread messages or escalations.
Things to Consider
This is a setting that allows pop-ups by enabling notification browser settings. This is a function of Google Chrome and not ALICE.
⚙ Steps
Sign into then, locate the URL bar at the top of your web browser.
Select the lock icon. For PC windows it might be located on the right side of the URL bar.
From the dropdown, select “Allow” for both “Notifications” and “Pop-ups and Redirects”.