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  • While it is possible to grant permission to delete vendor records via Roles, this is not recommended as deleting vendors is a permanent action that cannot be reversed.

  • Vendors cannot be added to ALICE in bulk.

  • Vendors must be added prior to being accessible in vendor dropdown fields throughout the ALICE platform.

  • If a vendor is not available in the dropdown, select “Search Google” to find and add the vendor to the ticket and the Local tab.

  • ALICE uses data from Google Places to populate vendor data including address, hours, contact information, and website.

  • Learn more about available Vendor Fields.

  • The “Active” checkbox does not impact the visibility of the vendor in dropdown fields or searches.


  1. Select “+Add Vendor”.

  2. Begin typing the vendor name. ALICE will display Google Places results. If the vendor information does not appear, add the city or another keyword to aid the Google search.

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  3. Select the correct vendor listing. ALICE will autofill the vendor information when available through Google Places. If the vendor data cannot be located in Google Places, enter the information manually. Learn more about Vendor Fields.

  4. Select “+Add” to save the vendor.


  1. Select a vendor from the vendor list. The vendor details populate in the right panel.

  2. Select the blue pencil icon from the vendor details panel to access the edit screen.

  3. Edit vendor details as needed. Select “Update” to save the changes. 

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