Draft a message and set a future date and time to send the message to achieve more flexibility around communication with guests and ensure follow-up communications no matter the time of day.
🔐 User Type & Roles
To perform this action in ALICE, the user must have at least Employee User Type access.
The user must also have the following settings within “Roles” enabled”
Access to “SMS/Chat” tab.
Things to Consider
To cancel a scheduled message, select “Cancel” under the scheduled message in the conversation.
⚙ Steps
Select a guest, then enter the message.
Select “Schedule”
Select a date from the calendar and a time.
Select “Schedule”. The draft will be added to the conversation in grey until it is sent on the established date and time.