Front Desk Agents and Concierge are the front-of-house all-stars. They are on the front line managing the guest experience from check-in to departure.
Front Desk and Concierge use ALICE to perform the following key tasks:
Field guest feedback and requests
Assist in planning and booking activities
Vendor relationship management
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Suggested User Permissions
User Type: Employee
Roles Settings
Access to “Ticket List”, “Logbooks”, “Guests”, “SMS/Chat”, and “Local” tabs
Access to Tickets
Access to “Add”, “View”, “Edit” Tickets across most Facilities.
Access to Manage OpenTable Reservations
Access to “Add”, “View”, “Edit” and “Contact Info” in Guest Information
Access to “Add”, “View”, “Edit” and “Hotel Notes” in Vendors/Contacts
Access to “Broadcast” in Guest Messaging
