Post Launch
Ongoing Learning Opportunities
Review ALICE Basics in our new ALICE Academy Series!
Join customer success experts for point-and-click training of ALICE Suite Products. Submit your questions ahead of time to ensure they are prioritized in the webinar!
Register for the upcoming three-part session starting June 6, 2022
ALICE Guest Messaging and ALICE Guest Services
June 6, 2022 10:00 AM MST (60 min)
ALICE Service Delivery and ALICE Preventative Maintenance
June 13, 2022 10:00 AM MST (90 min)
ALICE Housekeeping Desktop and ALICE Housekeeping Mobile
June 20, 2022 10:00 AM MST (90 min)
Your ALICE All-Stars
Your ALICE All-Stars are around to be your guides toward appropriate resources as needed.
Property Champions
Your internal Property Champions will be your first line of defense when staff requests and questions come up. Property Champions are the on-site ALICE experts with specific knowledge about how ALICE is being used across departments. These champions can also handle most ALICE Admin content changes.
ALICE Support Team
Who do you go to when your Property Champions don’t have an answer to your burning questions?
Support, of course! These experts are the best resource for “how-to” questions or when things are not working as expected.
Email support@aliceplatform.com to initiate a support request.
Customer Success Team
We’ll partner with you post-launch to consult on best practices and keep Property Champions up to date with the latest and greatest ALICE releases.
Please keep our Customer Success Team apprised of any changes to on-site Property Champions.
Business Reviews are available upon request
Renewals Questions
Have questions about your upcoming renewal or ongoing subscription to ALICE?
Billing Questions: accounting@aliceplatform.com
Contract Questions: customersuccess@aliceplatform.com
Additional Resources
ALICE Help Site
Review our library of support articles that will walk you step-by-step through actions performed throughout the ALICE platform.
ALICE Quickstart Guides
New to ALICE? Check out these quickstart guides which outline common actions and permissions in ALICE per role.
Customer Success Webinars
Join our ALICE Customer Success experts each month for ongoing learning opportunities to upskill property staff.