Logbooks Overview
A Logbook in ALICE provides space for operations teams to record important information for tracking purposes. Logbook entries are not necessarily time-bound so, unlike tickets, often will not have due dates.
Things to Consider
Logbooks are not available on the ALICE Staff app (mobile).
Logbooks are referred to as “Inventories” in ALICE Admin.
Best Practices
In addition to the keyword search functionality, advanced filters are available in each Logbook to help users quickly find entries.
Properties that have purchased Guest Services will typically set up Logbooks for at least the following:
Packages
Guest Recovery
Lost and Found
Properties that have purchased Service Delivery will typically set up Logbooks for at least the following:
Packages
Guest Recovery
Lost and Found
Properties that have purchased Preventative Maintenance will set up Logbooks for:
Equipment
Rooms Tracker (Rooms Tracker Logbook will auto-populate upon release of Rooms Tracker PM Feature in Q1 2022)
Properties that have purchased Housekeeping will set up Logbooks for:
Lost & Found