The ALICE product team is committed to continuous improvement. Check out these recent releases to make sure you’re getting the most out of your ALICE account!
March 2022
Security & Data Privacy
Guest Anonymization Tool - ALICE’s data anonymization tool allows Hotel Admin users to remove the reservation information for individual reservations via the Guest Tab.
Data Retention Periods - ALICE provides the flexibility to adjust the Data Retention Period to adhere to your local government regulations and have greater control over guests’ PII (Personal Identifiable Information). Hotel Admins can visit Security & Data Privacy in ALICE Admin and set the retention period to a minimum of 1 day or a maximum of 5 years.
Front of House
Improved Mobile Ticket Performance - Improved the visibility of the “Internal” or “Guest ” status of a request/ticket. The text is now bold and the guest name associated with the reservation is highlighted in blue.
Preventative Maintenance
Guests Room Tracker - Guest Room Tracker is now available to Preventative Maintenance customers. Once the Guest Room Tracker Logbook has been enabled, engineering teams can initiate tickets from the logbook to manage their Guest Room Preventative Maintenance.
Please contact support@aliceplatform.com to have Guest Room Tracker enabled in your ALICE account.
Housekeeping
Internal Notes - Internal Notes allows teams to communicate important, real-time information about rooms being serviced by Housekeeping teams, from within ALICE.
Mobile Room Rush - To prioritize a room when a guest is waiting for service, a room can be rushed manually on ALICE Staff App (mobile).
Restricted Room Attendant Boards - Restricted Room Attendant (RA) Boards give Housekeeping leadership more control over the order of room cleaning by displaying only the highest priority dirty room to Room Attendants on the ALICE Staff App (mobile) Rooms Tab.
Return Later - Manage the timing for rooms that will need to be returned to at a later time due to any type of room skip from the room boards.
February 2022
ALICE Staff App (mobile)
Photos Improvement - Photos on ALICE Staff App can be enlarged by using the pinch-out gesture (to zoom in) and pinch-in gesture (to zoom out).
Housekeeping
Turndown - Turndown is now available to ALICE Housekeeping customers. With Turndown, Managers/Coordinators will be able to toggle the Housekeeping Rooms Tab from AM to PM where they can assign and manage evening staff boards.