Enable Roll Over
There will be times where tickets cannot be completed on the due date set. In those cases, it could be helpful for the ticket to appear on the ticket list on consecutive days so the task does not get lost or forgotten. Enable the “Roll Over” feature to allow tickets to transfer to the next day’s ticket list when they have a workflow status equal to open. Once the ticket has a workflow status equal to closed, the ticket will remain on that date’s ticket list.
User Type & Roles
To perform this action in ALICE, the user must have at least Employee User Type access.
If enabling Roll Over by default in ALICE Admin, the user must have at least Hotel Admin User Type access.
The user must also have the following settings within “Roles” enabled”
Access to “Ticket List” tab.
Access to “Add” and “View” Tickets.
If enabling Roll Over for existing tickets: Access to “Edit” Tickets.
Things to Consider
Roll Over tickets are intended to track one individual task/activity to completion. Ex: Paint Lobby - This is one task that may take multiple days to complete. Upon creation, Roll Over is enabled.
Avoid enabling “ Roll Over” for a series of tasks that happen regularly. Ex: Guest Wake Up Call. Each day that the wake up call is requested is a new task. In this case, enable “Repeat” on the ticket.
Jump to “Enable Roll Over on a Ticket”
Jump to “Enable Roll Over by Default”
Enable Roll Over on a Ticket
Steps
Initiate a ticket by selecting “+Guest Request” or “+Internal Request”.
Enter ticket details. Select the task/action start date as the due date. This will be the first day that the ticket appears on the ticket list.
Select the checkbox to enable “Roll Over”.
4. Select “Save”.
Once a ticket has rolled over to a new date, an icon will display in the ticket list to indicate the ticket’s movement. For example, if the due date on the Roll Over ticket was set for January 31 and the task was not completed, the icon will appear on February 1.
Enable Roll Over by Default
To enable Roll Over by default for specific ticket types, update the Service settings. To perform this action, the user must have Hotel Admin user type. To start, access ALICE Admin.
Select the Facility that the Service is associated with from the menu on the left.
Select an existing Service to highlight it. Learn more in “Add or Edit Service”.
Select “Actions”, then “Edit Service”
5. Enable “Roll Over”.
6. Select “Update Service” to save the change.
When enabled, a guest request or internal request will have Roll Over enabled by default.