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The Engineer maintains the general condition of the hotel property completing maintenance requests in a timely manner. The Engineer may also be involved in routine preventive maintenance for all-building equipment and rooms.

Engineers use ALICE to perform the following key tasks:

• Responding to Maintenance Tickets

• Managing Preventative Maintenance Tasks

Recommended Articles

• Tickets - Mobile

• Add Ticket - Mobile

• Completing Checklists in Tickets

• Add Associated Ticket - Mobile

• Reassign Tickets - Mobile

• Search and Filter Ticket List - Mobile

Suggested User Permissions

User Type: Employee

Roles Settings

Access to “Ticket List” tab

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Access to Tickets

• “Add” in Housekeeping Facility.

• “Add”, “View”, “Edit”, “Close”, and “Assign” in Maintenance Facility.

• “Add”, “View”, “Edit”, “Close”, and “Assign” in Preventative Maintenance Facility.

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