Housekeeping Manager Quickstart Guide

A Housekeeping Manager is responsible for the success of the housekeeping department. This role manages the inspection process to adhere to cleanliness standards, manages labor productivity and the timeliness of turning rooms over. They are responsible for communicating/coordinating with the front office and engineering about damage or maintenance issues. 

Housekeeping Managers use ALICE to perform the following key tasks:

  • Creating Housekeeping Boards

  • Managing Room Priorities

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Suggested User Permissions

User Type: Hotel User Admin

It is recommended to provide Hotel User Admin or Hotel Admin access to allow housekeeping managers to add and maintain their staff.

Roles Settings

Access to the “Ticket List”, “Rooms”, and “Reports” tab.

Access to “Rooms”, “All Rooms”, and “Staff” under Room Assignment Mobile Tabs.

Access to “View” Room Status Updates and “Edit “Assignments & Priorities under Rooms (Room Assignment)

Access to Tickets

  • “Add”, “View”, “Edit”, “Close”, “Assign” in Housekeeping Facility.

  • “Add” in Maintenance Facility.

  • “Add”, “View”, “Edit”, “Close”, “Assign” in Room Assignment Facility.

Access to “View” Reports.

Provide or restrict access to guest reservation information as needed using the “Guest Information” section.