Customer Success Webinars

Open

December 2023

Actabl Year In Review - Register Now

December 13th at 2 PM EST

As we close the year out and get ready for 2024, join the Learning & Enablement team as we review our favorite enhancements, top features and share our Annual Best Practices for the Actabl Products.

November 2023

ALICE Turndown Service - Watch the Recording

November 15th at 2 PM EST

This webinar will review the ALICE Turndown feature which gives properties the ability to quickly generate turndown tasks and create and evening shift board to assign work to Associates throughout their respective shifts. Our team will also be available to answer any questions that you may have.

October 2023

ALICE Logbooks - Watch the Recording

October 18th at 2 PM EST

This webinar will review the ALICE Logbook which provides space for operations teams to record important information for tracking purposes and will also review some Best Practices within the advanced filters that will help users find entries quicker and more efficiently. Our team will also be available to answer any questions that you may have.

September 2023

ALICE Quarterly Feature Release - Watch the Recording

September 20th at 2pm ET

This webinar will be revealing our latest product releases and updates. Our development team has been working tirelessly to bring you the latest features and improvements to our software, and we can't wait to share them with you. During the webinar, you will have the opportunity to see firsthand how these new releases and updates can enhance your experience with our product. Our team will also be available to answer any questions you may have.

August 2023

ALICE Best Practices - Watch the Recording

August 16, 2023 2pm ET

This webinar will review some best practices from our partners. During the webinar, you will have the opportunity to see firsthand how these best practices can help you manage your team and increase experience guest experience. Our team will also be available to answer any questions you may have.

July 2023

ALICE Reporting with ALICE - Watch the Recording

July 19, 2023 2pm ET

This webinar will review the different reports available in ALICE to help you manage your property, and we can't wait to share them with you. During the webinar, you will have the opportunity to see firsthand how these reports can help you manage your team and experience with our product. Our team will also be available to answer any questions you may have.

June 2023

ALICE Quarterly Feature Release - Watch the Recording

June 21, 2023 2pm ET

This webinar will be revealing our latest product releases and updates. Our development team has been working tirelessly to bring you the latest features and improvements to our software, and we can't wait to share them with you. During the webinar, you will have the opportunity to see firsthand how these new releases and updates can enhance your experience with our product. Our team will also be available to answer any questions you may have.

May 2023

ALICE Front of House | Operational Best Practices - Watch the Recording

May 17, 2023 2pm ET

This webinar will cover the best practices for using this platform to streamline your Guest Services operations, improve communication and collaboration among staff, and enhance the overall guest experience.

April 2023

Data Retention Policy & Data Anonymization Tool - Watch the Recording

This webinar will review our new feature ,Data Retention Policy & Data Anonymization Tool. This feature will allow your organization to manage guest personal data and stay in compliance with many government policies. Target Audience: Hotel Admin

April 2023

ALICE Heart of House | Operational Best Practices - Watch the Recording

This webinar will cover the best practices for using this platform to streamline your housekeeping and engineering operations, improve communication and collaboration among staff, and enhance the overall guest experience.

March 2023

ALICE Quarterly Feature Release - Watch the Recording

New Features have launched within ALICE including new certifications for Employees and Admins. View this 30 minute webinar to learn more.

February 2023

ALICE Best Practices | Platform Audits - Watch the Recording

As a property champion, spending time to regularly audit the property account will ensure that your teams are using an optimized ALICE. Learn more about steps you should be taking on a regular basis to get the most out of your ALICE account.

January 2023

ALICE| New Year, New Resources - Watch the Recording

Learn more about opportunities to get plugged in to great ALICE resources that can benefit your team! Self-serve resources like the ALICE support site and the new ALICE Certifications launching this quarter can provide ongoing learning opportunities to upskill staff on property and ensure you're using ALICE to it's full potential.

November 2022

Advanced ALICE | Alerts, Escalations, and Automation - Watch the Recording

Looking for ways to level up your ALICE account? Join us to learn about setting up alerts for tickets approaching a due date, escalations that call attention to outstanding tickets, and housekeeping ticket automation. This webinar is intended for operations managers.

October 2022

ALICE Reports | Insights to Drive Outcomes - Watch the Recording

ALICE has over 30 out-of-the-box reports that compile data entered across the ALICE platform. Learn more about some of our customer favorites and how to best utilize them to drive outcomes. Not seeing what you're looking for in our reporting tool? We can solve for that too! This webinar is intended for operations managers.

September 2022

ALICE FOH | What’s New at ALICE? - Watch the Recording

We've got some exciting updates to share! Join our ALICE experts to learn more about some key updates and new features released this summer. This webinar is intended for any ALICE user but will focus on Front of House and Security & Data Privacy features.

August 2022

No Webinar Held

July 2022

ALICE Back to Basics | Checklists - Watch the Recording

In our third and final installment of this Back to Basics series, we covered checklists from start to finish! Learn about best practices for creating effective checklists in ALICE, completing checklists on ALICE Staff App (mobile), and reviewing relevant reports.

June 2022

ALICE Back to Basics | Logbooks - Watch the Recording

In this second installment of our Back to Basics series, our experts took a dive into the many uses of Logbooks in ALICE; looking at common logbooks like Lost & Found and Packages, as well as exploring some unique use cases that we've seen properties use successfully. This webinar is intended for any users with ALICE Desktop (web) access.

May 2022

ALICE Back to Basics | User Management - Watch the Recording

Take it back to basics and review user management in ALICE - covering the "Manage Users" and "Roles" menu options in ALICE Admin. This webinar is intended for Hotel User Admins or Hotel Admins.

April 2022

ALICE Housekeeping | Turndown Training - Watch the Recording

Housekeeping teams can now manage an evening shift for basic turndown tasks. Take an in-depth look at how Turndown works in ALICE so you can decide if it's right for you! This webinar is intended for housekeeping teams and/or operations managers.

March 2022

ALICE Preventative Maintenance | Guest Room Tracker - Watch the Recording

Take a deep dive into the new ALICE Room Tracker tool to manage the Preventative Maintenance process for guest rooms on property. This webinar is intended for Engineering ALICE users.

February 2022

ALICE Admin | Building Ticket Fields - Watch the Recording

The configurability of the ALICE platform allows properties to build ticket fields that make sense for their unique operations. Learn how to create common service options, including dropdowns and checklists. This webinar is intended for Hotel Admins/ Operations team leadership.

January 2022

ALICE Best Practices to Drive Engagement - Watch the Recording

Gain insights into best practices and how to drive ALICE engagement across properties. Let's start setting goals to excel with ALICE in 2022! This webinar is intended for manager-level or corporate-level users.

November 2021

ALICE Housekeeping & New Feature Sneak Peek - Watch the Recording

Review ALICE Housekeeping and get a sneak peek into ALICE’s Turndown BETA feature.

October 2021

ALICE Guest Messaging | SMS & Broadcasting - Watch the Recording

Learn more about the benefits and best practices of SMS and Broadcasting in ALICE.

September 2021

ALICE Preventative Maintenance | Product Update - Watch the Recording

Review how to manage Preventative Maintenance for equipment assets in ALICE. Get a sneak peek into the BETA Rooms Tracker feature.

August 2021

ALICE User Management | Roles - Watch the Recording

Learn more about Roles and User Management in ALICE.