Login with Single Sign-On - Mobile

Single Sign on allows users to login to ALICE Staff App using their property’s SSO solution.

User Type & Roles

This feature is available to any user in ALICE who is a part of a group or property with SSO configured. 

Things to Consider

  • Non-SSO users with active ALICE user accounts will still be able to login to properties where SSO is enabled without using SSO authentication.

Steps

  1. Tap the ALICE Staff App to access the login screen.

  2. Tap “Single Sign-On” below the “Sign In” button.

  3. Use the search field to enter the hotel group. Tap to select the group.

  4. Tap “Sign In”.

  5. Enter the Enterprise ID and password. These are your SSO login credentials, not ALICE login credentials.

  6. Tap “Sign In”.

If you attempt to login with your ALICE login credentials after SSO is set up for your property you will receive an error message, redirecting you to use the Single Sign-On option.

If ALICE is unable to authenticate your SSO credentials you will receive an error that directs you to your Hotel Admin or Property Champion for assistance. ALICE Support is unable to retrieve your SSO login credentials as these are set up through your property.