Continued Success

Post Launch

Ongoing Learning Opportunities

Review ALICE Basics in our new ALICE Academy Series!

Join customer success experts for point-and-click training of ALICE Suite Products. Submit your questions ahead of time to ensure they are prioritized in the webinar!

Register for the upcoming three-part session starting June 6, 2022

 

ALICE Guest Messaging and ALICE Guest Services

June 6, 2022 10:00 AM MST (60 min)

ALICE Service Delivery and ALICE Preventative Maintenance

June 13, 2022 10:00 AM MST (90 min)

ALICE Housekeeping Desktop and ALICE Housekeeping Mobile

June 21, 2022 10:00 AM MST (90 min)


 

Your ALICE All-Stars

Your ALICE All-Stars are around to be your guides toward appropriate resources as needed.

Property Champions

Your internal Property Champions will be your first line of defense when staff requests and questions come up. Property Champions are the on-site ALICE experts with specific knowledge about how ALICE is being used across departments. These champions can also handle most ALICE Admin content changes.


ALICE Support Team

Who do you go to when your Property Champions don’t have an answer to your burning questions?

Support, of course! These experts are the best resource for “how-to” questions or when things are not working as expected.

Email support@aliceplatform.com to initiate a support request.


Customer Success Team

We’ll partner with you post-launch to consult on best practices and keep Property Champions up to date with the latest and greatest ALICE releases.

Please keep our Customer Success Team apprised of any changes to on-site Property Champions.

Business Reviews are available upon request


Renewals Questions

Have questions about your upcoming renewal or ongoing subscription to ALICE?

  • Billing Questions: accounting@aliceplatform.com

  • Contract Questions: customersuccess@aliceplatform.com


Additional Resources

ALICE Help Site

Review our library of support articles that will walk you step-by-step through actions performed throughout the ALICE platform.

ALICE Quickstart Guides

New to ALICE? Check out these quickstart guides which outline common actions and permissions in ALICE per role.

Customer Success Webinars

Join our ALICE Customer Success experts each month for ongoing learning opportunities to upskill property staff.