The ALICE product team is committed to continuous improvement. Check out these recent releases to make sure you’re getting the most out of your ALICE account!
Security & Data Privacy
Data Retention Periods - ALICE provides the flexibility to adjust the Data Retention Period to adhere to your local government regulations and have greater control over guests’ PII (Personal Identifiable Information). Hotel Admins can visit Security & Data Privacy in ALICE Admin and set the retention period to a minimum of 1 day or a maximum of 5 years.
Improved Mobile Ticket Performance - Improved the visibility of the “Internal” or “Guest ” status of a request/ticket. The text is now bold and the guest name associated with the reservation is highlighted in blue.
Guests Room Tracker - Guest Room Tracker is now available to Preventative Maintenance customers. Once the Guest Room Tracker Logbook has been enabled, engineering teams can initiate tickets from the logbook to manage their Guest Room Preventative Maintenance.
Please contact email@example.com to have Guest Room Tracker enabled in your ALICE account.
Restricted Room Attendant Boards - Restricted Room Attendant (RA) Boards give Housekeeping leadership more control over the order of room cleaning by displaying only the highest priority dirty room to Room Attendants on the ALICE Staff App (mobile) Rooms Tab.
Photos Improvement - Photos on ALICE Staff App can be enlarged by using the pinch-out gesture (to zoom in) and pinch-in gesture (to zoom out).
Turndown - Turndown is now available to ALICE Housekeeping customers. With Turndown, Managers/Coordinators will be able to toggle the Housekeeping Rooms Tab from AM to PM where they can assign and manage evening staff boards.