Self-Paced | ALICE Guest Services

 

Gain access to an ACTIVE account immediately. Configure the account and train teams at your own pace!

Tasks

Add Top 10 Preferred Vendors

The Local tab is a vendor database to store a property's preferred vendors. The vendors added to this database can be specifically referenced in tickets internally, as well as itineraries and confirmation letters provided to guests.

Help your teams start off on the right foot by adding some information into the Local tab prior to training. We recommend adding the 10 most recommended vendors to this list as a starting point.


Review Itinerary & Confirmation Letters

ALICE provides a default template for Itineraries and Confirmation Letters. If there is another format that you would prefer, you can request custom work from our support team for an additional fee.


Request OpenTable Integration (optional)

ALICE integrates with OpenTable to make assisting with guest reservations simple! Your dedicated Customer Success Specialist can assist you with setting this up as needed.

 


Train

Review Overview Video

 

Director of Operations

Guest Services Guide:

Front Desk & Concierge

Guest Services Guide:

Next Step:

Rollout