Change a User's Base Hotel

A base hotel is the default hotel for the user. Every time a user logs in to ALICE, they will, by default, land on the ticket dashboard screen of the base hotel assigned.

Check out this quick video of how to change the base hotel associated with a user. 

User Type & Roles

To perform this action in ALICE, the user must have at least Hotel User Admin User Type access.

Things to Consider

  • A user must first be added to a group either as an employee or an admin to change the base hotel. If the “Hotel Groups in which this user is Employee” and/or the “Hotel Groups in which this user is Admin” fields are empty (within the User Profile), the user only has access to one hotel and it is not possible to change the base hotel.

  • Users added to a hotel group will be able to switch between hotels but will always be directed to their base hotel upon login.

  • A user can only have one base hotel assigned. Select the hotel that the user will log into most frequently.


  1. Access ALICE Admin by selecting the user profile icon in the upper right-hand corner. Then select “Admin”.

  1. Select “Manage Users” from the ALICE Admin menu.

  2. Search for a user to find them in the list.

  3. Select the user by clicking the checkbox to the left of the username.

  4. Select “Edit User”

  5. Select the “Select Hotel” dropdown menu.

  6. Begin to type the name of the base hotel in the “Select Hotel” field to filter the list.

  7. Select the hotel from the dropdown

  8. Select Update to save your changes. 

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