Block a Guest Number

ALICE messaging is a convenient product that allows you to communicate with your guests via text message. However, whenever needed, it is possible to block a number to stop all communication.

User Type & Roles

To perform this action in ALICE, the user must have at least Hotel Admin User Type access.

The user must also have the following settings within “Roles” enabled”

• Access to “SMS/Chat” tab.

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Things to Consider

• Once a guest is blocked any future messages from this number will not appear in the conversation view. To undo these changes, select “Unblock” to re-enable communication. 

Steps

1. Select “Block” in the open conversation.

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2. The existing conversation will remain in ALICE but no further communication will be received. The message field will also be greyed out.

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