Configure Connecting Rooms and Virtual Suites (BETA)

When rooms that connect are booked under the same guest reservation they are treated as one room by housekeeping. Use Locations to configure these connecting rooms and virtual suites to reflect as one room in ALICE Housekeeping.  

Adjoining rooms can be classified as Connecting Rooms or Virtual Suites

Connecting Rooms are two or more individual, component adjoining rooms that are not referenced with a distinct naming convention in the PMS. 

Example: Room 1 and Room 2 have an adjoining door. They can be booked by the same guest and will be considered one reservation. When they are booked as a unit, these rooms are identified as adjoining rooms in the PMS. 

Virtual Suites are two or more individual, component adjoining rooms that are referenced with a distinct naming convention in the PMS.  

Example: Room 1 and Room 2 have an adjoining door. They can be booked by the same guest and considered one reservation. When they are booked as a unit, these rooms are identified as “Virtual Suite A” in the PMS. 

User Type & Roles

To perform this action in ALICE, the user must have at least Hotel Admin User Type access.

Things to Consider

  • Locations should be added during the account launch. When adding new Virtual Suite Locations, ensure that the name matches exactly to the Virtual Suite names in the PMS. If the names are not an exact match, the integration can produce errors. 

  • The Connecting Rooms/Virtual Suite Locations must be a guest room (Guest Room checkbox must be enabled).

  • Each of the individual component rooms will display connecting room information in the Connecting Rooms field within Location details.

  • Once a set of rooms have been created as a Virtual Suite (the Virtual Suite checkbox is enabled), the connecting rooms can only be edited within the Virtual Suite Location. Connecting Rooms cannot be edited within the individual component room locations when the Virtual Suite Checkbox is enabled. 

  • Virtual suites, once configured, will be automatically connected based on the information provided by the PMS Integration. Connecting Rooms must be manually connected/disconnected.

  • An Interlocking Rings icon will signify Connecting Rooms/Virtual Suites. When grey, rooms are not connected and are unoccupied. When black/bold, the rooms are connected.
    View the Iconography section of Rooms Tab - Web or Rooms Tab - Mobile to learn more.

  • Virtual Suites will be organized into a sub-section of the appropriate floor in the unassigned rooms list.

Jump to “Configure Connecting Rooms

Jump to “Configure Virtual Suites

Configure Connecting Rooms

Steps

  1. Locate one of the adjoining room locations from the list, then select “Edit”.

  2. Locate the “Connecting Rooms” field.

  3. Search for the adjoining rooms/location name. 

  4. Select the location to add it to the Connecting Rooms field.

  5. Repeat steps 4-5 until all adjoining rooms are added. 

  6. Leave the “Virtual Suite” checkbox disabled.

  7. Select Save.

Configure Virtual Suites

Steps

  1. Locate the Virtual Suite Room locations from the list, then select “Edit”.
    The Virtual Suite Room names and formatting will vary by property. Generally, Virtual Suite Room names are formatted as the room name followed by a letter. Example: 101x, 203S2

  2. Locate the “Connecting Rooms” field.

  3. Search for the adjoining rooms/location name. 

  4. Select the location to add it to the Connecting Rooms field.

  5. Repeat steps 4-5 until all adjoining rooms are added. 

  6. Enable the Virtual Suite checkbox

  7. Select Save.